Q: Are you a trading company or factory? Can I have a factory visiting?

A: We are factory that produces machine to customers directly. Yes, our production plant can be visited at any time. We are in Zhangjiagang, Jiangsu Provice that is close to Shanghai and Wuxi. If you are near to us, the pick-up service is available.

Q: How to build trust with Langbo Machinery?

A: For online communication, we can send working videos showing the machine running perfectly in several countries. We will provide the customer-focus and tailed technical suggestions.

For offline contact, you can visit our factory and talk about the machine face to face, you can find our competence in the field of plastic extrusion and tell our ability on machine building.

Q: Is the shipping cost included in the quotation?

A: Usually, our quotation contains FOB Shanghai as shipment condition. It means the shipping cost between delivery port and destination port will not included in the quotation. The shipping cost fluctuates according to delivery company and shipping date. Langbo can help customers to get latest shipping price. Customers decide, if we add the shipping cost into quotation or choosing shipping agent by themselves.

Q: How to get the required area of the machine?

A: For a new plant, you can contact me.(sales@langbochina.com/ whatsapp:8615962377824) After knowing your demand, I can make the detailed solution and layout of the machine line. Meanwhile, I will provide technical guidance of your installation and specification.

Q: What will happen after order confirmation?

A: Confirmation of Configuration

Sign of Proforma invoice

30% of total price pre-payment for production starting

Test running in house, customers on site or video connecting

Confirmation for machine condition

70% of total price for delivery preparation

Confirmation of Delivery date

Shipping to customer

On site commissioning

Training of machine operation and maintenance

Confirmation of handover

One year guarantee

Whole lifecycle service and technical support

Q: What is the Payment Method?

A: T/T, D/P, Letter of credit, Cash transaction

Q: How to guarantee the machine quality made by Langbo?

A: We provide one year guarantee and whole lifecycle technical support for our product. During in-house test running, customers can check the machine on-site. Any point for optimization will be done immediately. 

Q: How can customers get the exact machine as they wish?

A: Factory visiting before order

Product sample posting to Langbo for better understanding of customer’s expectation and configuration communication

On-site checking during test running 

Q: Do you have CE Certification?

A: Yes. Both our extrusion machine and plastic recycling machine have CE Certification.

Q: What is the delivery time between order confirmation and delivery?

A: Usually 45 days. Depended on the certain project, the exact delivery time will be wrote on contract.

Q: What are services for after-sale?

A: One year quality guarantee.

Quick response for technical support

Problem analysis for production problems

Q: What means one year quality guarantee?

A: After handover of the machine, Langbo provides free new part for every non-man made damage.